The outcome is a user-friendly submission service that enables users to submit a proposal using a simple 5-step process.
The Accelerator’s internal administrators can quickly assign proposals to assessors who can evaluate proposals efficiently online. The portal has helped MOD to significantly cut transaction costs and has improved efficiencies for the in-house team.
It has led to record-levels of submissions and received a phenomenal 96% positive user satisfaction score after the first year of use. User feedback included comments such as: 'Intuitive and reliable'; 'the best submission tool I’ve ever used' and 'This site is really awesome, it deserves a design award'.
After passing GDS assessments for the alpha and public beta phases, we are now continually improving the portal using feedback from users.