Reading Room is a user and data-centric consultancy. Fundamentally understanding users' needs, motivation and behaviours in relation to our clients products and services is the key to success.  

As we grow we are looking to grow our future capacity to deliver research with this exciting role for an entry-level practitioner or for someone with 1-2 years experience looking for a larger organisation with opportunities to grow and progress.  

If you love working with users and customers to find and explore the problems they face when using applications and services this might be the ideal role for you. 

About the role

User researchers plan, design and carry out research activities with users, customers and stakeholders that help teams get a deep understanding of the people that use products and services. This research informs technical planning, information architecture, content and interaction design so that websites, services and products work well for users and target organisational or project goals.

As an associate or junior in an entry-level role, you will work with more experienced user experience professionals. You will need to have an understanding of the role and show potential, although you may need guidance, support and training to produce your best work and develop your skills.

Reporting to the Head of User Experience and part of a multidisciplinary design team you will work across projects and clients to help support & deliver Reading Rooms qualitative research offering. 

You will have access to and time allocated for ongoing professional development, mentoring and training. We have a strong culture of learning, listening and development and are looking for someone who will thrive in this environment and develop their own voice in this environment.

About you

You might have just graduated from a university course that majors in qualitative research, or already have some in-job experience. This is a graduate / junior role so the salary range available is the only barrier to more experienced applicants. Above all else, you will have a willingness to learn and a passion for exploring the problems people face when using digital services, digital products and websites.

The key skill areas we are looking for you to have at a basic level in this role are:

  • Analysis and synthesis. You know about the need for careful analysis of data to produce clear findings.
  • Inclusive research. You have some awareness of the diversity of users and the need to make websites and services usable and accessible for everyone.
  • Research skills. You have some understanding of basic user research methods.
  • Society and technology. You are aware of the social and technological context for digital products and services. You understand the importance of understanding users’ life and work for designing and delivering effective websites and applications.
  • Strategic insight. You are aware of the need to align user research with team goals to support decision-making and action.
  • Technical understanding. You have some knowledge of the technologies and roles within a digital team.
  • User-centred and agile practices. You have some understanding of user-centred service design and delivery practices.

We will assess applicants skills & experience in these areas:

  • Analysis and synthesis. We will ask you about your knowledge and experience of analysis methods or examples of when you have analysed research and the insights you identified. 
  • Inclusive research. We will ask you about your experience and understanding of conducting research with diverse audiences.
  • Research skills. We will ask you about your understanding and experience of planning & conducting research.
  • Society and technology. We will ask you about your knowledge of conducting research in the context of digital applications and services.
  • Strategic insight. We will ask you about your knowledge and views on the strategic role of research.
  • Technical understanding. We will ask you about your knowledge of the technologies and roles within a digital team.
  • User-centred and agile practices. We will ask you about your understanding and experience of user-centred service design and delivery practices.

Along with your covering letter and CV, please send a summary of your skills and experience, including examples or case studies that illustrate some of your experience. This could be supplied as a short video (3minutes max), audio (3minutes max) or written (500-word max) submission.

If you would like to explore the opportunity further please use the email address below to get in touch.

Applications are open. We are not working with agencies at this stage.

Please be aware the successful applicant will be subject to a Standard DBS check.