Location: Bristol / London

Salary range: £30K - £40K (Dependent on experience)

We’re looking for a talented and motivated Design & Research Facilitator who is passionate about creating excellent, user-centric products and services. You can be based out of our Bristol, London offices, with the option of working remotely for part of the week.

Do you want to be part of a highly-engaged team helping to deliver innovative digital projects? Are you passionate about digital design that works for people? If so, this is the ideal role for you.

About us

We’re Reading Room, an award-winning digital consultancy. For over 20 years’ we’ve been helping businesses solve problems and unlocking value for their users.

One standout thread flows through all our work; we deliver bespoke digital solutions that focus on how people experience technology and bridge the gap between strategic, design, and technical thinking.

We’re not afraid to challenge conventional thinking and we’re well known for our candid, jargon-free approach to delivery.

Our culture is built on trust, collaboration, optimism, inclusivity, and diversity.

With a forward-thinking mindset, Reading Room has thrived amongst the chaos of an ever-shifting digital landscape – winning industry accolades and attracting ambitious clients to be part of that journey.

We're now fiercely proud to be part of the independently owned Fat Media Group. The group consists of three independently run businesses – Ronin, an international research agency, Reading Room, a UK-wide consultancy dealing with larger or more complex digital requirements, and Fat Media, a traditional full-service agency based in the North West focused on aspiring SMEs.

Reading Room’s existing client base is impressive, including well-known organisations spanning; central Government, blue light services, public and private healthcare, membership, not-for-profit, charity, and construction… to name a few. In recent times as many agencies have contracted, we’ve seen an uplift in demand and requirement for our specialist services – with a number of new clients joining our growing family.

About the role

Reading Room is a user and data-centric consultancy. The digital services that we create deliver value for our clients and delight their users because they are designed around the needs, motivations and behaviours of the people that use them. This focus on user-centric design is the key to our success as a digital consultancy.

Reporting to the Head of User Experience & Design, you will be part of a multidisciplinary design team working across multiple projects and clients.

As a Design & Research Facilitator, you will collaborate with Digital Designers and User Researchers to identify and design different user journeys across websites and digital services, in terms of overall flow and the specific needs of different user groups.

You will be familiar with creating research-based personas, mapping users journeys and have an understanding of service design processes. 

Under the mentorship of the Head of UX, you will have access to ongoing professional development and training.

We have a strong culture of learning, listening and development. We are looking for someone who will thrive in this environment and develop their own voice.

Company Benefits

  • 25 days holiday (plus bank holidays) 
  • A salary sacrifice pension 
  • Free drinks on a Friday 
  • Free fruit and breakfast
  • Free tea, coffee and juice 
  • Retail and gym discounts 
  • Online GP and wellbeing services 
  • A whole host of social events throughout the year 
  • Free eye tests and annual flu jabs 

About you

A Design & Research Facilitator is a confident and competent UX professional who is able to help shape digital products and services based on user needs and organisational outcomes. Above all else, you will have a willingness to learn and a passion for exploring the problems people face when using digital services, digital products, and websites.

At this level, you:

  • Can be trusted to make good decisions
  • Can recognise when to ask for further guidance and support
  • Will contribute to the development of design concepts
  • Should be able to interpret evidence-based research and incorporate this into your work
  • Can identify user and customer groups to engage in research
  • Can create artifacts representing users & customers e.g personas, tasks, JTB
  • Can create user journey maps based on workshops and user research
  • Design and run workshops for different scenarios (Empathy, Strategy, Design, Critique)
  • Organise, manage, and run remote and face to face workshops with teams, stakeholders and end-users
  • Demonstrate expertise in the online facilitation tools needed to run remote workshops
  • Educate the team on the best ways to define and meet desired outcomes
  • Encourage data-backed decisions and identify ways to gather or source data
  • Identify and reduce or eliminate assumptions that may add risk to the design process

Soft skills:

  • An objective approach to ensure that outcomes of the workshop are guided by the process itself, rather than internal agendas or personal bias
  • Excellent organisational skills to communicate expectations for each activity, keep teams focused on the task at hand, and conclude each task fully 
  • Empathy and understanding as well as the ability to listen to different perspectives and encourage healthy debate
  • Authenticity to build trust with stakeholders and workshop participants 
  • Assertiveness and confidence to keep groups focused, the conversation on topic, the activities within the allotted time frame, and to ensure no time is wasted on anything that does not work towards producing a positive outcome 
  • Clear, precise, and engaging conversational skills to keep motivation levels high, ask the right questions, and enable everyone to understand the trickier aspects of a workshop or a process 
  • Willingness to adapt, be flexible, and improvise as the situation requires it
  • Ability to engage stakeholders and workshop participants, keep them on task and energy levels high

Application Process

Along with your covering letter and CV, please send a summary of your skills and experience, with either a portfolio link or examples of your work that illustrates your experience and skills.

We will shortlist candidates who will be given a scenario to respond to in an interview setting. Applicants will be invited to attend a remote or face to face interview to present their response to the shared scenario and a separate non-technical interview.

Applications are open. We are not working with agencies at this stage.

Please be aware the successful applicant will be subject to a Basic / Standard DBS check and must have the right to work in the UK.