Are you an experienced Technical Operations Engineer? Are you looking for an exciting opportunity to work at an award-winning innovative digital consultancy? Are you smart, enthusiastic, and ready to help us architect modern, robust, and permanent software solutions? Then this is the opportunity you’ve been searching for!

The successful candidate will demonstrate passion and commitment to the Open Source community and is a protagonist for all things Open Source. We have offices in Bristol, Lancaster, and London – where our head office is based. Our Technical Operations team is based in our Lancaster office, however, we welcome applicants from any of these areas. For the perfect candidate, we will consider remote working conditions (UK-based only).

Read on to find out if you could be a part of our exciting journey.

About Us

We’re Reading Room, an award-winning digital consultancy. For over 20 years’ we’ve been helping businesses solve problems and unlocking value for their users.

One standout thread flows through all our work; we deliver bespoke digital solutions that focus on how people experience technology and bridge the gap between strategic, design, and technical thinking.

We’re not afraid to challenge conventional thinking and we’re well known for our candid, jargon-free approach to delivery.

Our culture is built on trust, collaboration, optimism, inclusivity, and diversity.

With a forward-thinking mindset, Reading Room has thrived amongst the chaos of an ever-shifting digital landscape – winning industry accolades and attracting ambitious clients to be part of that journey.

We're now fiercely proud to be part of the independently owned Fat Media Group. The group consists of three independently run businesses – Ronin, an international research agency, Reading Room, a UK-wide consultancy dealing with larger or more complex digital requirements, and Fat Media, a traditional full-service agency based in the North West focused on aspiring SMEs.

Reading Room’s existing client base is impressive, including well-known organisations spanning; central Government, blue light services, public and private healthcare, membership, not-for-profit, charity, and construction… to name a few. In recent times as many agencies have contracted, we’ve seen an uplift in demand and requirement for our specialist services – with a number of new clients joining our growing family.

About the Role

We’re seeking a Technical Operations Engineer who will complement and bolster our current team. As part of your role, you will be expected to work across the multiple disciplinary teams.

You will get to explore new technology and influence our ways of working within our collaborative environment, you will learn from our existing team while also being able to contribute your own ideas to help us progress and innovate.

We will support you in developing your skills and hope that you will help us develop ours, we are receptive to new solutions and love finding innovative ways of delivering modern software solutions. If you have something to contribute, such as new technology or a streamlined process, we would encourage you to explore and share your ideas.

Company Benefits 

  • 25 days holiday (plus bank holidays) 
  • A salary sacrifice pension 
  • Free drinks on a Friday 
  • Free fruit and breakfast 
  • Free tea, coffee and juice 
  • Retail and gym discounts 
  • Online GP and wellbeing services 
  • A whole host of social events throughout the year 
  • Free eye tests and annual flu jabs 

About You

This is a key hire for our business, and we’re absolutely determined to seek out the very best Technical Operations Engineer to enhance the skills our existing team has.

This position will be to assist the Technical Operations team with hosting operations and related departmental projects. This could entail designing, building, and maintaining hosting environments. The role also requires the successful candidate to participate in an on-call rota and satisfy Non-Police Personnel Vetting (NPPV L2 Full).

Of course, to meet our expectations there are some key elements you must be prepared to evidence to us:

Required Skills

  • Multiple years of Linux experience
    • Apache / Nginx configuration
  • Multiple years of AWS experience
  • DNS management experience
  • Architecting and building complex enterprise-scale web hosting

Desired Skills

  • Knowledge of Cloudflare or other CDN providers
  • Atlassian suite (Jira, Confluence, BitBucket)
  • Drupal / WordPress or other technologies PHP, .NET
  • AWS Automation tools
  • Database management
  • Understanding cybersecurity threats and mitigations

Specific Responsibilities

  • Liaising with project management teams and clients using a ticket system, emails and phone calls.
  • Providing technical support and recommendations.
  • Producing documentation for other team members to utilize.
  • Monitoring & maintaining systems security, performance, and availability.
  • Assisting with the deployment & migration of websites and applications.

Get in touch

Do you like the sound of all of this? If you’d like to explore this opportunity further, then send us your CV and a paragraph telling us who you are, your accomplishments, and why you would like to work with us. We’ll be in touch.

Applications are open now and the start date can be immediate.