We’re looking for a talented and motivated UX Designer who is passionate about creating excellent, user-centric experiences. You can be based out of our Bristol, London, or Lancaster office, with the option of working remotely for part of the week.

Do you want to be part of a high-energy team helping to deliver innovative digital design projects? Are you passionate about design that works for people? If so, this is the ideal role for you.

About us

We’re Reading Room, an award-winning digital consultancy. For over 20 years’ we’ve been helping businesses solve problems and unlocking value for their users.

One standout thread flows through all our work; we deliver bespoke digital solutions that focus on how people experience technology and bridge the gap between strategic, design, and technical thinking.

We’re not afraid to challenge conventional thinking and we’re well known for our candid, jargon-free approach to delivery.

Our culture is built on trust, collaboration, optimism, inclusivity, and diversity.

With a forward-thinking mindset, Reading Room has thrived amongst the chaos of an ever-shifting digital landscape – winning industry accolades and attracting ambitious clients to be part of that journey.

We're now fiercely proud to be part of the independently owned Fat Media Group. The group consists of three independently run businesses – Ronin, an international research agency, Reading Room, a UK-wide consultancy dealing with larger or more complex digital requirements, and Fat Media, a traditional full-service agency based in the North West focused on aspiring SMEs.

Reading Room’s existing client base is impressive, including well-known organisations spanning; central Government, blue light services, public and private healthcare, membership, not-for-profit, charity, and construction… to name a few. In recent times as many agencies have contracted, we’ve seen an uplift in demand and requirement for our specialist services – with a number of new clients joining our growing family.

About the role

Reading Room is a user and data-centric consultancy. The digital services that we create deliver value for our clients and delight their users because they are designed around the needs, motivations and behaviours of the people that use them. This focus on user-centric design is the key to our success as a digital consultancy.

Reporting to the Head of User Experience & Design, you will be part of a multidisciplinary design working across multiple projects and clients.

As a UX Designer, you will collaborate with other Digital Designers and User Researchers to identify and design different user journeys across websites and digital services, in terms of overall flow and the specific needs of different user groups or personas.

You will be familiar with creating research-based personas, mapping users journeys and have an understanding of service design processes.

Under the mentorship of the Head of UX and a Senior Designer, you will have access to ongoing professional development and training.

We have a strong culture of learning, listening and development. We are looking for someone who will thrive in this environment and develop their own voice.

Company Benefits

  • 25 days holiday (plus bank holidays) 
  • A salary sacrifice pension 
  • Free drinks on a Friday 
  • Free fruit and breakfast
  • Free tea, coffee and juice 
  • Retail and gym discounts 
  • Online GP and wellbeing services 
  • A whole host of social events throughout the year 
  • Free eye tests and annual flu jabs 

About you

A UX Designer is a confident and competent designer who is able to develop designs based on evidence of user needs and organisational outcomes. Above all else, you will have a willingness to learn and a passion for exploring the problems people face when using digital services, digital products, and websites.

At this level, you:

  • Can be trusted to make good decisions
  • Can recognise when to ask for further guidance and support
  • Will contribute to the development of design concepts
  • Should be able to interpret evidence-based research and incorporate this into your work
  • Create research-based personas
  • Create user journey maps based on workshops and research

The key skills we are looking for you to have at a basic level are:

  • Analysis and synthesis. You have experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used. You can adapt and reflect and be resilient. You have the ability to see outside of the process
  • Communication skills. You can listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both audiences. You know how to manage stakeholder expectations. You can be flexible and you are capable of proactive and reactive communication. You know how to facilitate difficult discussions within the team or with diverse senior stakeholders.
  • Community collaboration. You know how to work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks. You can use your initiative to identify problems or issues in the team dynamic and rectify them. You can pull out issues through agile health-checks with the team to provoke the right responses
  • Digital perspective. You are responsive to changes in technology, adapting your approach accordingly. You can make decisions to meet user needs in various contexts. You understand the importance of assisted digital and can design services and make decisions to meet users needs
  • Evidence- and context-based design. You can absorb large amounts of conflicting information and use it to produce simple designs
  • Experience of working within constraints. You can identify constraints and can communicate about these and work within them. You know how to challenge the validity of constraints. You can ensure standards are being met
  • Facilitating decisions and risks. You can generate multiple solutions to a problem and test them
  • Leadership and guidance. You contribute to best-practice guidelines. You understand the sustainability and consequences of your decisions and can make decisions characterised by managed levels of risk and complexity. You can resolve technical disputes between wider peers and indirect stakeholders, taking into account all views and opinions
  • You approach prototyping as a team activity, actively soliciting prototypes and testing with others. You can establish design patterns and iterate them. You can use a variety of methods of prototyping and choose the most appropriate ones
  • Strategic thinking. You can define strategies and policies, providing guidance to others on working in the strategic context. You know how to evaluate current strategies to ensure business requirements are being met and exceeded where possible
  • User focus. You know how to collaborate with user researchers and can represent users internally. You understand the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used
  • Website & application design systems. You have experience designing responsive websites or applications and using design systems in tools such as Adobe XD, Figma or Sketch

Application Process

Along with your covering letter and CV, please send a summary of your skills and experience, with either a portfolio link or examples of your work that illustrates experience and skills.

We will shortlist candidates who will be asked to complete a short design brief to present in a technical interview. Following this, applicants will be invited to attend remote or face to face interviews that will focus on cultural fit.

Applications are open. We are not working with agencies at this stage.

Please be aware the successful applicant will be subject to a Basic / Standard DBS check and must have the right to work in the UK.