Senior Account Manager / Account Manager

We are Reading Room: an award-winning digital consultancy. For over 20 years, we’ve been delivering bespoke digital solutions for our clients that focus on how people experience technology and bridge the gap between strategic, design, and technical thinking.

We’re looking to recruit a smart-thinking, results-driven person to bring bags of enthusiasm and a fresh perspective to this important client-facing role. This is an exciting and rewarding opportunity to be part of a high-energy team, working alongside our portfolio of ambitious clients to deliver innovative and exciting digital projects.

Interested? We'd love to hear from you.

About Us

Welcome to the home of the down-right inquisitive.

Reading Room is a user-led, data-centric consultancy. Fundamentally understanding users’ needs, motivation and behaviours in relation to our clients’ products and services is the key to success.

We help all kinds of passionate brands and organisations to realise their digital ambitions. And, as a 80-strong team of digital specialists across London, Bristol and the North West, we cover the whole caboodle – from the deep dive and digital strategy, right through to the design, technology and communications that define how customers feel and interact.

We are not afraid to challenge conventional thinking and we’re well known for our candid, jargon-free approach to delivery.

Our work adheres closely to the principles of user-centric design and delivers client work using agile processes, and in-depth discovery.

Our impressive client portfolio spans Buckingham Palace and the Royal Household, Public sector brands such as NHS, Health Education England and MHRA, to Membership organisations like British Safety Council, Unite the Union, UK Coaching and The British Society of Haematology to Charities such as Cystic Fybrosis Trust, Mates in Mind and ambitious commercial enterprises, including Royal Mail MarketReach, Countryside Partnerships, Riviera Travel, and Circle Healthcare Group… to name just a few.

We’re now proud to be part of the independently owned Rippleffect Group, alongside our sister companies: RONIN International, a research consultancy which is providing an even bigger toolbox for clients to collect data, understand their customer and scale up in other countries, and Fat Media, a traditional full-service agency based in the Northwest focused on aspiring SMEs.

The Opportunity

As Account Manager, you’ll fulfil an important, multi-functional role: ensuring  all accounts are run efficiently and smoothly day-to-day;  building relationships with clients based on trust and service excellence; contributing to business growth, using strong interpersonal skills to spot and develop revenue-generating opportunities.

The ideal candidate will have a strong grounding in a full-service marketing agency, be passionate about digital, and be comfortable managing multiple clients in multiple markets. You will have suitable knowledge of the production process for tech and digital; able to answer clients’ questions as they arise. At times, you may also be the lead on projects under the supervision of an experienced Client Partner.

Responsibilities include:

Relationship management: A key point of contact for clients day-to-day. This includes running regular face-to-face status meetings, writing contact reports, and executing the action points, taking client briefs, and providing quarterly/monthly reports. You will need to build strong client and internal relationships quickly as we have several exciting projects to work on.

Account development: Work with Client Partners and the wider team on the development and implementation of strategic communications solutions for each client, as well as business plan preparation to spot the next opportunities and generate revenue growth. Advising clients on the best use of digital and traditional marketing to benefit their organisation is fundamental to this role. This must be executed with absolute integrity, dedication, enthusiasm, and a genuine desire to help their organisation.

Leadership: Own your own projects, gaining a deep understanding of opportunities and barriers. Manage the day-to-day client communication and the wider team on a range of digital, tech, and social projects.

Production: Liaising with the Project Management team to plan and prioritise new work, manage timings and budgets, and provide regular updates to all involved.

Financial control: Meticulous management of financials, including accurate quoting, regular progress updates, POs, and invoicing, and contributing to quarterly revenue forecasting.

Quality control: Ensuring that all final assets are delivered on time and on budget. This includes making sure all final checks on copy, imagery, Q&A, and usage rights are completed before presenting to the client.

Required skills and experience:

• Previous agency experience, with proven client servicing skills, including demonstrated understanding of how to manage and operate accounts day-to-day, identify opportunities, manage client issues and ensure excellent client communication
• Experience creating client-facing, high-quality presentations, and proposals, crafting inputs from different sources into a clear, concise, and effective output.
• Polished writing skills, with the ability to accurately document briefs and review work
• A driven, sales-focused mindset, with the ability to effectively prioritise and work on multiple projects
• Strong communications skills including the ability to encourage cooperation from others within the agency and beyond.
• A desire to learn, grow and progress within the agency.

What we offer:

Everyone in our team has access to these as standard and we're continually looking for new ways to provide extra values to our colleagues.

• Flexible working
• 25 days annual leave plus Bank Holidays
• Retail and gym discounts
• Free eye tests and annual flu jabs
• Online GP and wellbeing services
• Regular social events and free refreshments

How to apply…

Do you like the sound of all of this? If so, we’d love to hear from you! Please send us your CV and a short paragraph telling us about you and why you would like to work with us, and we’ll be in touch: [email protected]

The interview process will consist of 2 stages: the first will be an introductory call for you and us to find out a bit more about each other and consider if it could be the right opportunity for you and your skills; the second stage would be a competency-based and behavioural interview with the Hiring Manager, and a team member.

Given the nature of the business and our clients’ requirements, any job offers issued will be conditional upon the return of a satisfactory basic DBS check and employment references.

Reading Room & Rippleffect Group is committed to encouraging equality, diversity and inclusion among our workforce and everyone we work with, and eliminating unlawful discrimination. We base all our employment decisions on merit, job requirements and business needs. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.