We're looking to grow our future capacity to deliver research with this exciting role for a User Experience Researcher. If you love working with users and customers to find and explore the problems they face when using digital platforms, this could be the ideal role for you.

We have two offices London and Bristol and operate a flexible working model. For the perfect candidate may be the possibility of a full remote working.

Salary range: £25k – £35k

Company benefits:

  • Personal development, learning, and progression opportunities
  • Access to free health, online GP, legal, financial and well-being services
  • Retail and gym discounts via Sage benefits
  • A whole host of social events throughout the year
  • Free annual flu jabs
  • Christmas shut down
  • 25 days holiday (plus bank holidays)
  • Part of a wider group of businesses, privately owned with over 350 colleagues and multiple office locations across UK, USA, and Germany

 

Welcome to the home of the down-right inquisitive

A clever person once said, “A problem defined, is a problem half-solved,” which is why 20 years on from where we started, curiosity is still our M.O.

In fact, it’s only once we’ve got to the root of the challenge that we crack our knuckles and get creative, crafting digital experiences that genuinely work for customers and are fit for the future too.

From housing to healthcare, we help all kinds of passionate brands and organisations to realise their digital ambitions. And, as a 100-strongteam of digital specialists across London, Bristol and the North West, we cover the whole caboodle – from the deep dive and digital strategy, right through to the design, technology and communications that define how customers feel and interact.

We’re also part of the Rippleffect Group that includes our sister research business – RONIN, giving our clients an even bigger toolbox to collect data, understand their customers, and scale up in other countries.

 

About the role

We see understanding users’ needs, motivations, and behaviours in relation to our clients’ products and services as the key to success.

As a User Experience Researcher at Reading Room, you will report to the Head of UX & Design and will be part of a wider team of digital specialists. You will work with project managers, digital designers, client partners, as well as colleagues from the communications and marketing teams, across a range of interesting projects and for ambitious clients.

You will be working with commercial, non-profit, and public sector clients, helping them understand the behaviours of their audiences and designing evidence-based design strategies to maximise conversions.

We have a strong culture of learning, listening, and development. We're looking for someone who will thrive in this environment by being a curious and tireless user of the word “Why?”

 

About you

You'll have a minimum of 3 years experience in conducting user research and data analysis. You are able to confidently lead and ask the right questions to structure research projects and have experience in delivering the end-to-end research process, including analysis and presentation of findings.

Above all else, you will have a passion for understanding people's behaviour; exploring their problems when using digital services, products and websites.

You are the right person for this role if:

  • You’re innately curious and eager to find answers and understand people’s mental models, needs, and pain points.
  • You’re able to self-manage priorities and organise projects.
  • You’re an active member of the team, contributing to the UX knowledge and practice of your colleagues.
  • You identify opportunities for your own development and like to keep up to date on best practice systems and processes in user research.
  • You are a natural communicator. You enjoy communicating complex findings and ideas with internal and external stakeholders.
  • You are comfortable working with users from different technical backgrounds.

 

Required:

  • Research skills. You have experience in planning and conducting a range of qualitative and quantitative methods (e.g., interviews, usability testing, surveys, observations, and card sorting).
  • Analysis and synthesis. You can demonstrate experience in analysing quantitative and qualitative data and can draw actionable insights from the information available, balancing the need for further research and pragmatic decisions.
  • Strategic insight. You can show an awareness of the need to align user research with team goals to support decision-making and action.
  • Outputs and presentation of findings. Alongside your excellent presentation skills, you have experience in building user journey maps, personas, user flows, and other artifacts that can be used to share insights internally and with stakeholders.
  • Inclusive research. You use good approaches to recruit research participants. You have an awareness of issues around accessibility and inclusivity and can ensure websites and services are usable by everyone.
  • Workshop and facilitation. You have experience in facilitating workshops and focus groups (face-to-face or remote), ensuring everyone’s active participation in research.
  • User-centered and agile practices. You can work with empathy and genuine care for users as part of a multidisciplinary, agile team.

Nice-to-have:

  • Experience in delivering A/B testing and an understanding of CRO.
  • Experience in writing proposals and responding to briefs.
  • Experience in liaising with stakeholders to plan research activities that strategically align with their short and long-term goals.
  • Knowledge of Google Analytics to gain secondary insights.
  • Knowledge of a prototyping tool like Adobe XD.

 

Interested? We’d love to hear from you.

Given the nature of the business and our clients’ requirements, any job offers issued will be conditional upon the return of a satisfactory basic DBS check and employment references.

Please be aware that we receive a wealth of applications for our vacancies and if you have not heard from us within two weeks of the closing date, then your application has been unsuccessful. If you have any queries, then please contact us.

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