Product and service design
Service design is the process of planning and aligning an organisation’s resources (people, assets, and processes) to refine a service.
With a strong service design in place, employee experience improves, having a positive impact on the customer experience.
Identifying how to deliver against audience expectations.
Looking to improve an existing service or create a new one? Take a service design approach.
As well as enhancing overall experience, it can also highlight issues with underlying processes, skill sets, or non-digital barriers to delivery. A good service design process can eliminate unnecessary expenditure where it can be shown existing solutions will deliver the right outcomes, or a digital solution is not needed.
The real benefit of following service design principles? It combines the organisational needs of delivering a service with the human experience of that service.
Other Strategy Services
Understanding the performance of your digital platform becomes possible through user testing, which helps identify factors that hinder customers from converting.
UX strategy looks to provide a seamless user experience for each customer journey, leading to successful transactions that can be repeated.
Your technical architecture forms the foundation of your digital platform’s success.
People may do a lot of their talking online these days, but they still live in the real world. We help you to understand the role digital communications play in the wider conversation.